The rapport you build with your superiors and clients is perhaps the most crucial one, outside of friends and family. You may want to earn appreciation from your clients or want your boss to be your advocate. Whatever the case is, there must always be a boundary. Every position in an IT organization receives pushback. So, how do you deal with it? In this article at TechRepublic, Jack Wallen explains how to handle pushback from superiors and end-users.
What is Pushback?
“Pushback is when you take the idea of containerizing your application to a manager, who immediately shoots you down, without having bothered to hear you out or research the possibilities,” explains Wallen.
How to Handle Pushback from Superiors
Confront Your Boss
Approach your boss with a calm, professional, and rational style. Try to keep a sense of humor to simmer any existing tension.
For every idea you have, consider how it helps in your company’s revenue growth. If the idea is capable of such promise, bring it to the attention of your superior. Additionally, offer a reality check on how your proposal impacts other projects. Come to an agreement with your boss before you find yourself in an assortment of unreasonable tasks.
Be a Problem-Solver
If you are going to miss deadlines, raise your hand. If you encounter obstacles to completing a project, bring these to your superiors with potential solutions. Your boss will undoubtedly appreciate your efforts to solve the problems.
How to Handle Pushback from End-Users
Listen to Them
Most end-users do not want a conflict either. Carefully listen to their complaints and come up with reasonable solutions. Handling such situations with care will help you strengthen your relationship with the end-users.
Offer Multiple Options
Sometimes customers want to feel like they are in control of the decision-making process. In such cases, offer multiple solutions for each problem. This will make them think they are in control. To read the original article, click on https://www.techrepublic.com/article/how-to-handle-pushback-from-superiors-and-end-users/.