Professional Skills

10 Communication Skills for Workplace Success

When it comes to verbal communication, we are pretty much off to the races by the time we turn 3 years old. But for too many people, the evolution of communication skills ends there. To be most effective at work and in life, you need to hone this basic ability as much as you can. On that note, in an article for the Balance, Alison Doyle shares 10 communication skills to make you better at what you do:

  1. Active listening: Every discussion of communication begins with active listening. This is when you really tune in to what the person is saying instead of plotting your next sentence. You ask clarifying questions to ensure you understand a person’s position before formulating a response.
  2. Nonverbal communication: Maintain eye contact, but not in a threatening-stare sort of way. Likewise, keep an open posture that invites conversation. While you do that, be observant of the other person’s posture—it could tell you how he or she really feels about something.
  3. Clarity and concision: Be concise.
  4. Friendliness: Even if you are the most introverted person in the world and cannot force yourself to smile all the time, you still must remember to be nice. Do something to convey that you are not a creepy jerk.
  5. Confidence: Confident people are committed people, and committed people can be trusted to get things done. Grow a backbone.
  6. Empathy: This is the power to appreciate another person’s point of view even if you do not necessarily agree with it. There must be a willingness to understand how other people feel, especially in the extreme off chance that you are actually wrong.
  7. Open-mindedness: Because nobody ever talks about how great close-mindedness is.
  8. Respect: You can pay respect in many ways, such as through nonverbal communication, or also just by editing your sloppy emails before you send them.
  9. Feedback: You should be able to give and receive positive and negative feedback.
  10. Picking the right medium: Some conversations are too important for email, but some executives are too busy to get a hold of by anything but email. Weigh options carefully.

You can view the original article here:

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